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As a local IT support company in Suffolk, we understand the challenges facing businesses in the region and offer tailor-made solutions to support your IT needs. We’ve been supporting local businesses in the Bury St Edmunds area for over 14 years.
Here are some of the benefits you can expect to enjoy:
Managed IT support is a solution where an IT service provider charges a flat-rate, monthly fee for their services. With us, this includes proactive monitoring and resolution of devices and infrastructure. All of it dependent on your business’s requirements. Under our managed service, we assume total responsibility of your IT systems and for you this means feeling as though your business has its own IT department, taking care of everything.
Co-managed IT support is our collaborative solution for businesses that already have a person or department responsible for managing IT that is in need of external support or consultation. Our team of experienced technicians will support your existing team with IT support services in the manner and scale in which they are required.
After a free consultation with our engineers, we can decide together on a tailor-made support package that best suits your needs, whether you need a Managed or Co-Managed Solution.
Outsourcing means using an external service provider to deliver some or all of the IT support. It is on average more cost-effective/affordable than in-house support. It is also a time-effective solution as good outsourced IT support is easier to find than in-house IT staff.
Outsourced IT support is also great if you’re looking for help with short-term and/or long-term projects.
Although we do most of our work remotely, we can provide on-site IT support when necessary in Cambridgeshire, Suffolk, London and surrounding areas, while our northern IT partner can provide support in the North East of England.
It depends on your business requirements, size, devices etc. We provide a tailor-made service package to each customer, based on their business needs.
First, we need to find out more information about your business. Then, we will be able to tell you what kind of IT support you may need.
This includes, but is not limited to, workstations, servers, printers, routers, firewalls, and much more. We offer many levels of service, however, your personalised IT support package will typically include:
No worries! Contact us for a chat about your business and the number and type of devices you need support for, and we will give you free, impartial advice.
Don’t know much about IT? That’s fine too, we will explain everything you need to know in a straight-forward way, without any technical nonsense!
Yes, switching to GSDIT is a straightforward process.
We handle all aspects of the transition, liaising with your current provider to ensure a smooth and seamless transfer of services. Factors to consider may include contractual obligations, data migration, system compatibility and transition timelines.
Absolutely, we offer Ad hoc IT support specifically tailored for one-off projects.
Our team will collaborate with you to understand your project's objectives, onboard any required systems, and deliver an effective and efficient solution.
Step 1: Introduction
We have a friendly introductory call to discuss your requirements for IT support, outline our capabilities and discuss steps for onboarding.
Step 2: Site-Visit & IT Systems Audit
We schedule an in-person site-visit for our experienced technicians to conduct a thorough audit of your existing IT systems and requirements for ongoing support.
Step 3: Estimate
Based on the findings of our site-visit and systems audit, our team will provide a detailed cost-estimate for your unique provision of IT support services.
Step 4: Systems Onboarding
Our IT technicians will return for another site visit, develop a deeper understanding of your business and begin the onboarding process of introducing you to our remote management systems and other required software.
Step 5: Identify and Fix Urgent Issues
Once onboarding is complete, our team will identify and fix any urgent issues you may have that drove you to contact an IT support company.
Step 6: Ongoing Support Provision & Review
We provide continuous IT support to the client and regularly review their systems to ensure optimal performance.
Step 1: Introduction
We have a friendly introductory call to discuss your requirements, outline our capabilities, identify how we can best support your business and finally, discuss steps for onboarding.
Step 2: Site-Visit & IT Systems Audit
We schedule an in-person site-visit for our experienced technicians to conduct a thorough audit of your existing IT systems and make a plan for ongoing support.
Step 3: Estimate
Based on the findings of our systems audit, our team will provide a detailed cost-estimate for your unique provision of IT support services.
Step 4: Systems Onboarding & Outdated Systems Removal
Our IT technicians will return for another site visit, develop a deeper understanding of your business, and begin the onboarding process of introducing your team to our remote management systems and other required software. They will also remove any non-essential systems implemented by your previous provider.
Step 5: Identify and Fix Urgent Issues
Once onboarding is complete, our team will identify and fix any urgent issues you may have that drove you to contact an IT support company.
Step 6: Ongoing Support Provision & Review
We provide continuous managed IT support and regularly review your systems to ensure optimal performance.
Step 1: Introduction
We have a friendly introductory call to discuss your requirements for outsourced IT support help, outline our capabilities, identify how we can best support your existing team and finally, discuss steps for onboarding.
Step 2: Site-Visit & IT Systems Audit
We schedule an in-person site-visit for our experienced technicians to meet with our internal team, conduct a thorough audit of your existing IT systems and make a plan for ongoing support.
Step 3: Estimate
Based on our collaborative discussions and the findings of our systems audit, our team will provide a detailed cost-estimate for your unique provision of IT support services.
Step 4: Systems Onboarding
Our IT technicians will return for another site visit, develop a deeper understanding of your business and integrate our team with your existing IT systems and/or begin the onboarding process of introducing your team to our remote management systems and other required software.
Step 5: Identify and Fix Urgent Issues
Once onboarding is complete, our team will identify and fix any urgent issues you may have that drove you to contact an IT support company.
Step 6: Ongoing Support Provision & Review
We provide continuous co-managed IT support and regularly review your systems to ensure optimal performance.
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